Return Policy

Return Policy

At Food Paper Store, we are committed to providing high-quality products and excellent customer service. We accept returns for both defective and non-defective products and aim to handle all return and refund requests in a fair and transparent manner.

If you receive a defective product, you must notify us within 2 business days of receiving the item so we can address the issue as soon as possible. To qualify for a reprint, the order must be returned to us by mail within 20 days of receiving the order. Once we receive and inspect the returned product, we will process the reprint, which generally takes around 4 to 6 business days . Expedited reprints are also available upon request for an additional fee.

For non-defective products, returns are accepted within 20 days of delivery, provided that the items are in their original, unused condition and packaging. Please note that any reprints or replacements requested for non-defective products will be at the customer’s expense.

Refund Policy

Food Paper Store offers partial refunds of the product price for returned items. Due to the custom-made nature of our products, we retain 50% of the product price, as the production process begins only after receiving client approval. For this reason, we do not provide full refunds or compensation for orders after delivery.

To initiate a return or report an issue, please contact our customer service team at sales@foodpaperstore.com within the stated timeframe. Please provide your order number along with a detailed explanation of the issue, and our team will guide you through the return process.

Refunds are generally processed within 4 business days after the returned item has been received and inspected.

We appreciate your understanding and cooperation, which help us improve our service and continue serving our customers better. Thank you for choosing Food Paper Store.